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"We will not be limited by the information we have. We will be limited by our ability to process that Information."
- Peter Drucker
Journey on the Road to the Information Age
Doug Carter graduated from college with honors. He majored in Industrial Management Organizational Psychology with a specialty in Human Resource Management, which laid the foundation for helping him achieve rapid results for both himself and others. He expanded his understanding of how to obtain results in an MBA program by concentrating in Financial Management and Operations Research. Doug graduated in the top one percent of his MBA class and received the degree Summa Cum Laude. He specializes in creating ways to dramatically improve effectiveness and efficiency.
Beginnings
His career began in Human Resource Management with responsibility for HR systems and research. For practical experience, he spent five years developing HR compensation and benefits strategies, recruiting and EEOC / Affirmative Action programs. He designed and implement three key programs:
1. Major revamp of wage and salary administration for 1000 management and professional associates, 700 technology workers and 3000 hourly employees,
2. Hiring and retention of key management and professional associates, which reduced turnover from 20% to 9% saving over $8 million dollars per year and
3. Absentee reduction program that decreased attendance problems by 50% and provided more than $2 million in savings per year.
Building
From 1986 to 1996, he lead HR, finance and information technology in transition from “…old world industrial technology practice and procedures…” to the information age. Carter directed the evolution of five critical business functions and applications including Marketing, HR Training and Development, Payroll, Finance, Rating and Statistics, and Customer Resource Management. His team grew from the initial feasibility analysis team of ten managers to the training and deployment team of 150.
New Territory
In 1996, Doug Carter was “hired away” by The Hunter Group, Inc. His original assignment was to design a plan for creating a business and technology practice. The assignment expanded to include the operation of two regions and five hundred consultants. During his tenure he generated an increase in ROI by 50%. Client retention for his regions was 100%. He effectively managed the clients at the CIO and CFO levels to gain high marks for the firm. Doug grew the practice by over 250%, an increase of $30 million in gross receipts. He recruited the top talent in the region and quickly assimilated them into The Hunter Group.
Expanding
Since 2006, Carter has:
1. Started two successful businesses,
§ Interactive Team Dynamics, LLC
· Organizational Development,
· Management Consulting and
· Information Consulting: IT, Business and Value Position
§ Weston English, LLC
· English as a second language for social integration and
· International business English for professionals and executives
2. Obtained the PgCert designation from Villanova University,
3. Earned the PMP certification from PMI,
4. Conducts his own training and interactive speaking programs, and
5. Develops and delivers custom training programs.
Landmarks of the Information Age
Doug Carter specializes in increasing sales, efficiency, and profitability by providing his clients with leadership in the information age. He is a:
Ø Leader who partners business/technology acumen to drive leading-edge initiatives that strengthen competitive position.
· Spearheaded R&D for interactive customer design system projected to increase sales $3 billion in 2 years by boosting up-selling, sales productivity and focus on higher-margin products.
· Created e-commerce solution; reduced equipment needs $50 million and propelled sales $100 million.
· Led technology training for 26 locations, which increased sales by $260 million in annual revenue.
Ø Strategist able to achieve objectives by designing customer-focused, profit-building solutions to complex issues.
· Implemented CRM improvement program and training for $11 billion hospitality giant; improved asset tracking and warehouse data.
· Designed financial sales process improvement that combined multiple business functional processes, increasing ROI by 35%.
Ø Problem solver who gains consensus, builds high-performance teams and achieves return on technology investment.
· Developed/implemented engagement methodologies/standards and training program; reduced training costs for new consultants 10%, improved resource allocation and on-budget project delivery for clients.
· Led development of Sales Information Management redesign that strengthened client's competitive position. |
